See What Our Customers are Saying

We work tirelessly to build long-term trust with our customers
which is reflected in the reviews below.

Victorian Building Authority logo with text "Building Confidence" - promoting air conditioner service and repair in Melbourne.
Arctick Certified logo: A symbol representing a certified air conditioner service in Melbourne for repair and maintenance.
Energy Safe Victoria logo, representing trusted air conditioner service and repair in Melbourne.

I initially started out dealing with Ben who was fantastic and answered every question I had about the 16kw Mitsubishi system. There were a few small issues when installing the new unit but the team lead by Andre were awesome in fixing the problem promptly. I can’t thank Andre enough for his quality work and professionalism he made sure the job was done right.Andre made a special trip back which was 900km to make sure everything was working the way it should be.I would highly recommend Metro heating and Cooling. There pricing was very good as well.

I recently had Metro heating and cooling install my air conditioning under the VEU Rebate program, and I'm really happy with the service. Jake and his team were great—professional and efficient. He even came in on a public holiday to finish up, which I really appreciated. The whole process, from getting the quote to completion, was quick and easy. I'd definitely recommend them for anyone needing air conditioning work.

The team from Metro Heating and Cooling did a great job with the quote and install of our new reverse cycle air conditioner.I contacted a number of suppliers, but Metro stood out for their level of service and communication.I always received prompt responses to my questions from the service centre, with simple, clear advice.The install team did a great job, providing clear, easy to understand advice and was flexible with the siting of the various units, to achieve the best outcome for our home.I have not hesitation in recommending Metro Heating and Cooling.

I can't recommend Metro Heating and Cooling highly enough! From the initial contact with Stephen, who was incredibly helpful and knowledgeable, to the professional and efficient installation by the technicians, the entire experience was exceptional. They explained everything clearly, answered all my questions patiently, and completed the work quickly and neatly. They even offered helpful tips on maintaining my new system for optimal performance.

Cutomer
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I would like to thank metro heating and cooling team, especially Cory. Team was amazing in their work and got my installation done on the committed date. No hassle. Explained the details about product which i am getting. Once i paid deposit, they started tracking everything for me and get my installation done. I highly recommend metro heating and cooling and their quote.Thank you team. Keep doing good

I have no hesitation to recommend Metro Heating & Cooling.The whole team was great!!From office guys to installers so easy to get my job done.I had 3 split systems installed today by Sparky Rhys & plumber Matt & what a great team they are!!.Professional, polite & their advice on placement of units was very helpful & they know their profession.Thankyou very much everyone. From start to completion...was a  very easy pleasant process.

Cutomer
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We just took advantage of the government subsidy for changing our gas ducted heating to split systems. Had 4 quotes and these guys were the best in terms of communication, knowledge on products and they felt genuine compared to other people I had spoken to.They weren’t the cheapest but they actually beat my other quotes and installed in a few days after my deposit was made! Super impressed and now we have new aircons! Thanks to Leeroy who made it all happen with great customer service 👏

Metro Heating  & Cooling installed my TCL Multi-head split system. The installation team was excellent. I am very pleased with the service I received. I would highly recommend them. Thank you Leroy.

Just a note to say thank you for all the work you have done. It was a very smooth process. From talking the Leroy (who was a champ btw) to the entire team that installed the new ducted system.Then there was Jayden. What a champ. Being an existing property, the care he took, constant communication, etc. You want to win more business, get him to go meet clients 🙂On the back of this, I have referred a couple of people I know already!Good luck!

It was great service and experience from Metro heating & cooling team.From inspection to installation took less than a week, the team are professional and efficient. Will definitely recommend to my friend and family.A.A

From start to finish was very easy communication was great and azari and his team that installed the unit were professional and done a excellent job removing and refitting the new unit. Highly recomend metro heating and cooling

Great dealing with technical sales person.Very knowledgeable. Great team work from sales, ops and execution team. Exceptional workmanship. Product I think is second to none. Very very quiet Icongo refrigerated unit.Still to see durability of product in due course. So far so good. Well done.Highly recommend.

Cutomer
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I have installed new central heating and cooling, in Victoria government energy saving plan. I highly recommend this business, very good customer service,  units are working fine, their staffs are friendly and skilled, Pricing is fair and transparent - definitely value for money.

Thank you Metro Heating and Cooling for upgrading our home! We felt so valued right from our inquiry. Caleb was so efficient, sat down with us and answered throughly all the questions we had about installation of air cons in our home! Thank you for paying attention to detail which has fit perfectly within the aesthetics of our home! We recommend 100%! Systems work beautifully and we have already seen savings in our energy bill! Thank you again. Tendai and Batsi

Caleb was fantastic from beginning till the end with follow up.Some issues we had with installation which were rectified due to Caleb’s follow up and I would recommend him 100%.

Our only air conditioner decided to quit on us in the middle of a scorching summer week, and we were desperate for relief. Luckily, a friend recommended Metro Heating and Cooling, and I'm so glad they did! From the first call, jason was friendly and understanding, scheduling a prompt appointment

Cutomer
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Metro is a distinguished company and it has been more than pleasant to engage them for their services. Very impressed with Matthew as well!

Caleb was able to think outside of the box to find us a solution and most importantly, Caleb and his colleagues were very helpful throughout the whole process. Thank you Metro Heating and Cooling for getting our home ready for summer.

Cutomer
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Drew was helpful and also very honest about what he was speaking about, didn't try to upsell me on something I didn't need.

Dimitri and mark were extremely helpful and very easy to work with, they kept my floors and walls clean and helped me out with any questions i had, the best team ive experienced by far, give metro a call for your heating and cooling system for the best resultsThanks again ti dimitri and mark for the doi g a wonderful job, will definitely refer to family and friends 10/10

Metro Heating & Cooling is very reliable and honest. They work very fast and good we highly recommended.

All good To easy. Right from Quote to installation. Hard-working, efficient neat work and tidy

This is amazing service at a really good price point aswell! Ben knows exactly what he is doing and is a joy to work with!

Very happy with the result and the communication with everyone in that company. Will do business again with them.

Thanks for Quick, easy and smoothly upgrade process.

All good To easy. Right from Quote to installation. Hard-working, efficient neat work and tidy

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