FAQ

Your Frequently Asked Questions.

1. How does the multi-split system differ from other types of air conditioning systems?

- It provides personalised comfort, energy efficiency, and a clutter-free exterior, enhancing home aesthetics.

2. What benefits does this system offer for residential use?

- It provides personalised comfort, energy efficiency, and a clutter-free exterior, enhancing home aesthetics.

3. Can you explain how the outdoor and indoor units work together?

- The outdoor unit houses the compressor, while indoor units control individual room temperatures, working in unison to cool or heat the entire home.

4. Is this system suitable for both heating and cooling?

- Yes, the multi-split system is designed for both heating and cooling, ensuring year-round comfort.

5. What kind of energy efficiency can I expect from your system?

- Our system is #1 for energy efficiencies, contributing to lower utility bills and reduced environmental impact.

6. Are there any government incentives or rebates available for installing this system?

- Yes, our products are intended to help you access the Victorian Government Rebate for energy-efficient solutions.

7. How does the partnership with Gree enhance the performance of the system?

- Gree's cutting-edge technology improves compressor efficiency, ensuring a reliable and energy-efficient operation.

8. Can I control the temperature in each room individually?

- Absolutely, our system allows for individual temperature control in each room for personalised comfort.

9. What reputable brands are included in your curated selection?

- We feature trusted brands recognized for their reliability, ensuring quality in our curated selection.

10. How does the outdoor unit handle different weather conditions, especially in Melbourne?

- Our outdoor unit operates efficiently in Melbourne's diverse climate, with a wide temperature range for optimal performance.

11. What is the warranty coverage for your products?

- We offer a comprehensive 5 year product warranty with 1 year of labour included, providing peace of mind and protection for your investment.

12. Are these units suitable for small and large residential spaces?

- Yes, we offer a range of models with different cooling capacities to suit various room sizes.

13. What kind of noise levels can I expect from the system?

- With Sensor-less Control Technology, our system guarantees lower noise levels and steadier operation for residential comfort.

14. Can the system be controlled remotely, and is it compatible with smart devices?

- Yes, our system features smart controls, allowing remote management via phone, ensuring convenience.

15. What kind of maintenance does the system require, and how often?

- Regular maintenance is crucial to ensure the optimal performance and longevity of your multi-split air conditioning system.

Here are general guidelines for maintenance frequency:

Filters:Check and clean the filters every month, especially during heavy usage periods. Dirty filters can impact efficiency and air quality.

Outdoor Unit:Inspect the outdoor unit regularly for any debris or obstructions. Trim vegetation around the unit to maintain proper airflow. Do this at least twice a year.

Indoor Unit Coils:Check the coils annually and clean them if necessary. Dirty coils reduce the system's ability to cool efficiently.

Drain Channels: Ensure that the drain channels are clear of debris, preventing water damage. This is typically done annually.

Refrigerant Levels: While this is typically handled during professional maintenance, it's essential to check refrigerant levels if you notice a decline in system performance. this should be done by a licensed technician.

Professional Maintenance:Schedule professional maintenance at least once a year. A technician can perform a comprehensive check, address any issues, and ensure all components are functioning correctly.

16. Is professional installation necessary, and what does it entail?

We use professional, qualified installers to ensure optimal performance, proper setup, and adherence to safety standards.

17. How does the system contribute to energy savings on heating and cooling bills?

By offering individual temperature control, our system helps generate significant savings on heating and cooling bills.

18. Can you provide more details about the eco-friendly refrigerant used in your system?

We use R410a refrigerant, known for being eco-friendly and not depleting the ozone, aligning with modern environmental standards.

19. What kind of savings can I look to expect from the upgrade?

There are really two types of savings, firstly with the Victorian Energy Upgrades Program, you will receive up to $7,000 of your cost of an upgrade, after installation, you will receive savings on every bill you get.

20. Do you offer technical support or assistance after the installation?

Yes, we provide technical support and after-sales service to address any queries or concerns post-installation.

Your Frequently Asked Questions.

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